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If you have any question or need help with your account, you may Contact Us to assist you.
1. Can I cancel / refund my order?
Kindly contact us here and we will review your case. Do include the Order Confirmation email.
Refunds would take up to 30 working days to be processed, subjected to your credit card’s billing cycle.
2. Can I exchange / refund my order if the product(s) I received is expiring soon?
Products that have an expiry of 9 months* and below will be indicated on the product page itself. Product listed without expiry dates will have a shelf life of 10 months or more. In the event where a short expiry item is purchased or given as a Gift with Purchase, it is considered as final sale. No refunds, returns, or exchanges will be accepted. *Short expiry for Herbal Jelly range is considered as 6 months and below.
3. Can I exchange / refund my order if the product(s) I received has defect?
Kindly contact us here and we will review your case. Do include the Order Confirmation email and proof of the defects.
FREE Same Day Delivery for Orders before 3pm* FREE Same Day Delivery for Orders before 3pm*
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