Checking your Order Status

Please be sure to check on your order status, especially if you do not see your autogenerated order confirmation email.

STEP 1. To check your order, please log in to your account at our eStore to view your order status. 

STEP 2. Under MY ACCOUNT, select Orders.

STEP 3. Check your Order status 
Under ORDER HISTORY, check on Order Status. 

Please refer to the below glossary for the meanings on all the terms used in Order Status.

Storefront	Order Status
Being Processed	We are processing your order
Shipped	Your order is being delivered
Cancelled	Your order is cancelled.
Failed	Order unsuccessful. Please try placing your order again. Otherwise, contact our eStore assistant (estore.sg@euyansang.com) for help