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Order FAQ

 

What delivery options do I have?

We provide 2 delivery options

  1. Courier Service
  2. In Store Pickup (Click and Collect)

What are your delivery charges?

Courier Service delivery is free for orders $120 and above. If order does not exceed $120, delivery will only be $13.

For both Parcel Locker Collection and In Store Pickup, delivery is FREE with no minimum order value.

 

How long does delivery take?

 

Courier Service (Same Day)

We deliver 7 days a week through 2 delivery slots,

  • (Day) 10:00 am - 6:00 pm
  • (Night) 6:00 pm - 10:00 pm

During checkout, you'll be shown the earliest available delivery slot.

For Same Day Delivery, Checkout before (Monday - Saturdays excl. PH)

  • 9.00 am (Delivery Timing between 10:00 am - 6:00pm)
  • 3.00 pm (Delivery Timing between 6:00 pm - 10:00 pm)

It might be worthwhile to note that we deliver to most addresses in Singapore except

  • Jurong Island
  • Sentosa Island
  • Alps Avenue/Airport Cargo
  • PSA Terminals
  • Jurong Port
  • SAF Camps or Homeland Defense sensitive installations
  • Shipyards

Do not worry about not being home to collect your order, our friendly couriers will give you a call prior to delivery.

 

In Store Pickup (Click and Collect)

*Please note Click & Collect will be temporarily unavailable from 20th September to 6th October 2021.

Available 7 days a week, our Click & Collect service allows you to place your order online and pick-up at any of our retail stores island-wide*. Just checkout before 3pm and your order will be ready in 5 hours.

However, do note that hampers and some items might not be available for In Store Pickup.

 

How do I check the status of my order?

If you have selected courier service, you may track your order at https://www.euyansang.com.sg/en/delivery/track-your-order.html . Please note that tracking will only be available once courier is ready to pick-up your order, hence it would be best to check after 3pm on your day of delivery..

As for In-Store Pickup (Click and Collect), you may call the store before heading down. List of our stores phone numbers can be found at https://www,euyansang.com.sg/en/stores

 

Do you indicate the include the invoice in your delivery, I'm buying it as a gift for my recipient?

Invoices and receipt indicating the price of the products is not inside the shipment. Only the recipient address and contact number is on the shipping label for our courier or delivery partner's reference.

 

I need some help. How can I contact You?

You may write in to us at estore.sg@euyansang.com, alternatively, you can leave us a message on Facebook at https://www.facebook.com/euyansangsingapore or on our Instagram handle @euyansang_singapore

 

Can I make changes to my items or delivery address after order has been done?

While we will try our best to accomodate your request for changes, it might lead to a delay in the delivery. However, do note that we reserve the right to reject changes as well due to operational constraints. For delivery address changes, please inform us before 3pm.

 

Where do I put my well wishes or my gift in my order?

During checkout after entering delivery address, there will be an option "Do you have a gift message?" Just select the "Yes" option.

 

Can I make changes to my gift card message after order has been done?

Due to operational constraints, gift card changes will be rejected especially for same day orders as the card might have been printed or courier has already picked it up.

 

Can I cancel my order?

We regret to inform you that order cancellation is not possible.