Order Before 9am for Same Day Delivery*

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Order FAQ

 

What delivery options do I have?

We provide 3 delivery options

  1. Courier Service
  2. Parcel Locker Collection
  3. In Store Pickup (Click and Collect)

What are your delivery charges?

Courier Service delivery is free for orders $120 and above. If order does not exceed $120, delivery will only be $13.

For both Parcel Locker Collection and In Store Pickup, delivery is FREE with no minimum order value.

 

How long does delivery take?

 

Courier Service (Same Day)

We deliver 7 days a week through 2 delivery slots,

  • (Day) 10:00 am - 6:00 pm
  • (Night) 6:00 pm - 10:00 pm

During checkout, you'll be shown the earliest available delivery slot.

For Same Day Delivery, Checkout before (Monday - Saturdays excl. PH)

  • 9.00 am (Delivery Timing between 10:00 am - 6:00pm)
  • 3.00 pm (Delivery Timing between 6:00 pm - 10:00 pm)

It might be worthwhile to note that we deliver to most addresses in Singapore except

  • Jurong Island
  • Sentosa Island
  • Alps Avenue/Airport Cargo
  • PSA Terminals
  • Jurong Port
  • SAF Camps or Homeland Defense sensitive installations
  • Shipyards

Do not worry about not being home to collect your order, our friendly couriers will give you a call prior to delivery.

 

Parcel Locker Collection

Upon order confirmation, delivery to parcel locker will take between 2 - 3 working days. You will receive a WhatsApp/Telegram or SMS notification containing a code from Blu to inform you on your order being ready for collection.

After receiving your notification from Blu Locker, head down to your chosen locker location,

  1. Select 'Pick up Parcel' on the touchscreen panel
  2. Scan or enter your bluCode
  3. Fill in your details and sign on the touchscreen panel
  4. Collect your order from bluPort

In Store Pickup (Click and Collect)

Available 7 days a week, our Click & Collect service allows you to place your order online and pick-up at any of our retail stores island-wide*. Just checkout before 3pm and your order will be ready in 5 hours.

However, do note that hampers and some items might not be available for In Store Pickup.

 

How do I check the status of my order?

If you have selected courier service, you may track your order at https://www.euyansang.com.sg/en/delivery/track-your-order.html . Please note that tracking will only be available once courier is ready to pick-up your order, hence it would be best to check after 3pm on your day of delivery.

For Blu Locker Collection, you may check for your order at https://blu.com.sg/trackparcel . Please note that tracking will also only be available once Blu picks it up your order from our warehouse.

As for In-Store Pickup (Click and Collect), you may call the store before heading down. List of our stores phone numbers can be found at https://www,euyansang.com.sg/en/stores

 

I need some help. How can I contact You?

You may write in to us at estore.sg@euyansang.com, alternatively, you can leave us a message on Facebook at https://www.facebook.com/euyansangsingapore or on our Instagram handle @euyansang_singapore

 

Can I make changes to my items or delivery address after order has been done?

While we will try our best to accomodate your request for changes, it might lead to a delay in the delivery. However, do note that we reserve the right to reject changes as well due to operational constraints. For delivery address changes, please inform us before 3pm.

 

Where do I put my well wishes or my gift in my order?

During checkout after entering delivery address, there will be an option "Do you have a gift message?" Just select the "Yes" option.

 

Can I make changes to my gift card message after order has been done?

Due to operational constraints, gift card changes will be rejected especially for same day orders as the card might have been printed or courier has already picked it up.

 

Can I cancel my order?

We regret to inform you that order cancellation is not possible.